FREQUENTLY ASKED QUESTIONS

  • Sensormatic AM tags and labels are compatible with Sensormatic AM EAS (Electronic Article Surveillance) systems and many other AM systems that operate at 58kHZ.
  • RF tags and labels are compatible with Checkpoint, Nedap and many other RF systems that operate at 8.2MHz.
  • Please contact us at 877-835-6236 or email sensormaticorders@tyco.com to purchase additional Sensormatic products. Learn more about what is available by visiting Sensormatic.com.
  • We welcome any online purchases but encourage existing customers to continue to work directly with their National Account Manager.
  • No, you do not need to create an account. You may checkout as a Guest.
  • A. Cancel an Item or Order

    To cancel an item or an entire order before you place your order:

    • Select My Cart from the toolbar
    • Before you place your order, delete items from the Cart. Click Delete under each item you wish to remove from the order. If you wish to cancel your entire order, select Delete for all of the items in the order.
    • Your updated subtotal will be reflected

    B. Change Your Order

    I. From My Cart

    • Select My Cart from the toolbar
    • You may increase or decrease the quantity of items requested for any product(s) within your Cart by selecting the “+” or “-“ signs next to the respective product until the desired quantity is reflected.
    • Select Update
    • Your updated subtotal will be reflected

    II. From Product Page

    • You may change your order quantity for any item in your Cart from any product detail page. A summary of the items and quantities in your Cart will be presented along the right-hand side of the page
    • Edit the number of items requested for the respective product(s) in your Cart.
    • Select Update
    • Your updated subtotal will be reflected

    C. Problems With an Order

    D. Tracking Your Order

    • You will receive an email confirmation once your order has been placed. Please contact Customer Service at sensormaticorders@tyco.com with any issues in receiving your order.

    A. Accepted Payment Methods

    • The only accepted payment method is credit card. (Visa, Mastercard and American Express)

    B. Using a Discount Offer

    • Once you have completed your order, select View Cart from any product detail page or select My Cart from the toolbar to begin the checkout process.
    • Enter your discount offer code under Discount Code
    • Select Apply Coupon
    • Your updated subtotal will be reflected
    • Discount Code Terms and Conditions: Offers are discounted from the price for products specified on the website Shop.Sensormatic.com. Discounts only apply to orders placed online at Shop.Sensormatic.com. Orders must be placed before midnight on the date specified in the offer and for delivery prior to the specified date on the offer. Not combinable with other offers. Offers are subject to availability and to change without notice. Discount offers are not valid in Alaska, Hawaii or Puerto Rico.
  • The only shipping option at this time is Fed Ex Ground to locations within the United States excluding Alaska, Hawaii and Puerto Rico.
  • Timing for delivery in the 48 contiguous U.S. states is 3 to 5 business days based on the distance to the destination.
  • Customer Service Contact Us: Please email sensormaticorders@tyco.com to contact our Customer Service team for questions regarding online service and support.
  • High Volume Orders: Please contact our Sales Team at 877-835-6236 or at sensormaticorders@tyco.com for additional product inquiry information and/or high volume orders.